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Version: 10.2

Post-Installation Configuration

This section outlines the steps to complete after a successful installation of the ServiceNow Adapter.

  1. Deploy the Database Schema - creates all the necessary database objects for data processing.

  2. Test the ServiceNow Instance Connection - verifies connectivity to the ServiceNow instance to prevent data transfer errors.

If you need to process and send data right away, proceed with the following steps; otherwise, wait for the next scheduled daily processing.

  1. Process the data from the Open iT SQL Database - processes and prepares the necessary data from the Open iT SQL database for sending.

  2. Send the data to the ServiceNow Instance - transfers the processed data to ServiceNow, where it will be transformed for reporting compatibility.

If you upgraded from a previous installation and changed the ServiceNow instance URI, follow these instructions:

  1. Disable OpeniT.Adapter.Console in the Task Scheduler - prevents duplicate processing and potential data inconsistencies.

  2. Run the command OpeniT.Adapter.Console.exe RunAdapter /fullwipe - reprocesses and pushes all data to the new instance.

  3. Enable the OpeniT.Adapter.Console in the Task Scheduler - restores scheduled daily data processing, now that all data has been pushed to the new instance.