Dashboard - Engineering License Overview

ServiceNow provides an Engineering License Overview dashboard for engineering applications. It gives insights into license position and usage for your engineering applications.

You can access it by navigating to Software asset > Software Asset Workspace > Software asset analytics > Engineering license overview.

Engineering License Overview Dashboard

note

Only products and publishers classified as engineering applications and listed in the Engineering Application License (samp_eng_app_license) table appear in the filter.

Dashboard Metrics

The dashboard includes the following reports and charts:

Report	Description
Total spend	Total cost of all entitlements for all products.
Potential savings	Cost saved if removal candidates are reclaimed.
Top denied products	Top products that have reached peak concurrent usage.
Utilization and user ratio	Ratio of license utilization for normalized products and publishers to the number of users using those licenses. Normalized publisher - the publisher name after normalization Normalized product - the product name after normalization License Utilization - the percentage of peak product consumption against a number of rights License to user ratio - the ratio of rights using the license to users using the product throughout 90 days rights
License usage over time	Quantity of all available licenses (active and inactive products). Blue line - the total number of licenses allocated to a product or publisher Green line - the concurrent license usage Red line - the denials or peaks in concurrent usage
User session summary	Duration of time users spend (idle versus active) on products. Idle - the aggregate sum of the Total idle duration column Active - the aggregate sum of the Total session duration column
Top denied users	Users most frequently denied licenses to products.

Engineering License Overview Dashboard Metrics

note

Only Active is supported in the User session summary metric.

Filtering the Dashboard

You can filter the dashboard to narrow the results shown in all metrics.

1. In the upper-left corner of the dashboard, select a main filter – choose Publisher or Product.

2. You can refine the filter by selecting additional fields – Product/Publisher, Date, User, or License server.

   

   Dashboard Filter

   
   

   A panel of available values will appear. Select items in the Available panel and click > to include them to the selection. Click Apply.

   

   Dashboard Filter Criteria

   
   

3. The page refreshes automatically to show filtered data.

   note

   If no product or publisher is selected, the dashboard shows cumulative data for all engineering applications.

   To see the details of a specific item in a report, click the item to open its details or records view.

   

   Selecting an Item

   

   Dashboard Item Detail/Records View