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Version: 10.2

RISA

warning

The instructions on this page are for Open iT Core Client version 10.2.540 and earlier.

Introduction​

Open iT supports RISA usage reporting by polling the license servers at regular intervals to get the current status of its license use and availability.

For this collection, the data source is through an API. The data collector/preprocessor initiates the license status utility every hour using a 5-minute sample interval, triggering the data collection process. The license status utility requests the current license usage data from the license manager portal. After the license manager portal provides the requested data, the license status utility passes this information to the data collector/preprocessor. The data collector/preprocessor processes the data, preparing it for transmission. Finally, the preprocessed data is sent to the Core Server every night, according to the client's timezone, for further storage, completing the license usage data collection and processing.

License Manager Utility Polling Workflow through API

License Manager Utility Polling Workflow through API

This will produce the following aggregated data types used for historical reporting:

The following sections will guide you in setting up the necessary configuration to collect and send the required data to the server.

warning

Apply the configurations shown in the Open iT Core Client.

Requirements​

Setting up RISA Data Collection​

These are the required steps to set up data collection from the RISA portal.

  1. Open a command prompt with Administrator level privileges.

  2. Go to the bin directory, which is by default in C:\Program Files\OpeniT\Core\bin, run the command:

    Command Syntax
    cd $BIN_DIR
    Example
    cd C:\Program Files\OpeniT\Core\bin

  3. Run the command:

    Command Syntax
    openit_risastat --init --username <username> --password <password>

    where:

    ParameterDescription
    --initUse this to set up the RISA portal configuration.
    --username <risa_username>Use this to specify the username for accessing the RISA portal.
    --password <risa_password>Use this to specify the password for accessing the RISA portal.
    Parameters for Setting Up RISA Data Collection

    Example
    openit_risastat --init --username jsmith@email.com --password risaAdm!n123

    This example shows how to specify the necessary authentication credentials for accessing the RISA portal using the administrator account jsmith@email.com and the password risaAdm!n123.

    note

    Open iT saves the hashed RISA credential file, risastat.ini, in the OpeniT directory, which is by default in C:\ProgramData\OpeniT.

Optional Parameters
ParameterDescription
--login-url <login_url>Use this to specify RISA's login URL.
--licenses-url <licenses_url>Use this to specify the web address for retrieving licenses data.
--usage-url <usage_url>Use this to specify the web address for retrieving usages data.
--requests-timeout <request_timeout>Use this to specify request timeout in seconds.
--debugUse this to turn on debug logging.
-h, --helpUse this to display help text.
Optional Parameters

Configuring Data Collection​

These are the required steps to activate collection of usage data.

  1. Go to the Components directory, which is by default in C:\Program Files\OpeniT\Core\Configuration\Components, and back up the licpoll.xml configuration file.

  2. Open a command prompt with Administrator level privileges.

  3. Go to the bin directory, which is by default in C:\Program Files\OpeniT\Core\bin, run the command:

    Command Syntax
    cd $BIN_DIR
    Example
    cd C:\Program Files\OpeniT\Core\bin

  4. Once in the directory, copy the object node genericlicense-sample and rename it to your desired name. In this example, we will use genericlicense-risa. Run the command:

    Command Syntax
    openit_confinit -c "licpoll.license-types.genericlicense-sample=>licpoll.license-types.genericlicense-risa"
    warning

    Element names cannot contain parentheses ( or ) because they are not valid for XML element names.

  5. Activate the collection of RISA data, run the command:

    Command Syntax
    openit_confinit -c "licpoll.license-types.genericlicense-risa.active=true"

  6. Set the path to the binary used by the RISA license server, run the command:

    Command Syntax
    openit_confinit -c "licpoll.license-types.genericlicense-risa.status-command=${OpeniT.directories.bin}/openit_risastat.exe"

  7. Run the following command to update the configuration files:

    Command Syntax
    openit_confbuilder --client

    Make sure no errors are encountered.

Advanced Configuration

Refer to the RISA Data Collection Configuration table to learn more about RISA configuration in licpoll.xml.

Object NameAccepted ValueDescription
activeBoolean (true or false)Setting this to true activates RISA usage data collection.
typeString (i.e., GenericLicense)The license manager type.
intervalTimespan (e.g., P30S, P5M, P1H)The span of time between each polling round (it is recommended to set a value no less than P1M).
offsetTimespan (e.g., P30S, P5M, P1H)The span of time the aligned poll time decided by interval is shifted.
product-nameString (e.g., %host%;risaonline)This object is defined if a vendor license name other than the default %host%;risaonline will be used.
status-commandFileName (e.g., ${OpeniT. directories.bin}/ openit_risastat.exe)The binary used to obtain status from the license manager.
status-command.argumentsString (e.g., --debug)The arguments used for the status command.
Leave this blank.
RISA Data Collection Configuration

Verifying Data Collection​

After configuration, you can verify that the data is collected by following these steps:

  1. Open a command prompt with Administrator level privileges.

  2. Go to the bin directory, which is by default in C:\Program Files\OpeniT\Core\bin, run the command:

    Command Syntax
    cd $BIN_DIR
    Example
    cd C:\Program Files\OpeniT\Core\bin

  3. Run the command:

    Command Syntax
    openit_licpoll -# 1

  4. Verify that the temp directory, which is by default in C:\ProgramData\OpeniT\Data\temp, contains a LicPoll directory containing .data and status-*.log files.

Sample Reports​

Historical Reports​

Max Available vs Max in Use​

This sample report compares max in-use licenses against max available licenses.
It offers several key benefits:

  • Optimized License Allocation – helps ensure you are not over-purchasing licenses you don't need or under-provisioning.
  • Cost Savings – identifies opportunities to downgrade or redistribute licenses, reducing unnecessary expenses.
  • Usage Trends & Capacity Planning – shows peak usage patterns, allowing better forecasting for future needs.
  • Avoiding Service Disruptions – helps prevent situations where users cannot access software due to reaching the license limit.
  • Compliance & Audit Readiness – provides a usage record to ensure compliance with vendor agreements and avoid penalties.
  • Performance & Productivity Insights – helps assess whether certain teams or departments are under-utilizing or over-utilizing software.

Max Available vs Max in Use Licenses per Feature

Max Available vs Max in Use Licenses per Feature


Feature Elapsed Time per User​

This sample report gives you helpful insights into software use, performance trends, and user behavior.
It offers several key benefits:

  • User Efficiency Analysis – tracks how much time users spend on specific features to help assess productivity.
  • Identifying Workflow Issues – highlights any delays or inefficiencies in processes that could be improved.
  • Usability & UX Insights – points out features that take longer to use, which could indicate design or functionality improvements.
  • Training & Support Guidance – helps identify users who might need extra training to use a feature more effectively.
  • Compliance Tracking – makes sure users are spending the right amount of time on regulated tasks.
  • Resource & License Optimization – finds underused features or areas where too much time is spent, helping with better resource allocation.

Feature Elapsed Time per User

Feature Elapsed Time per User


Real-time Report​

This sample report shows a drilled-down feature view of the online licenses in use and the licenses available.

Drilled Down Feature View

Drilled Down Feature View


Next Steps?​

Renaming Vendor License
Renaming Features
Create and Add Report
License Monitor