Uninstallation

Windows

Uninstalling through the Control Panel

1. Open the Control Panel.

2. Under Programs, click Uninstall a program.

3. Right-click on Open iT Ingress, then click Uninstall.

   

   Control Panel: Uninstall Option 1

   
   

   Alternatively, click on Open iT Ingress, then click Uninstall from the header.

   

   Control Panel: Uninstall Option 2

   
   

4. Click Yes to proceed.

   

   Control Panel: Confirm Uninstallation

   
   

5. Wait for Windows to configure the Open iT Ingress. Uninstallation should be done once the prompt closes.

   

   Control Panel: Configure Prompt

   
   

Uninstalling through the Windows Installer Interface

1. Double-click the installer file used to set up the software.

2. In the setup wizard, click Next.

   

   Welcome Screen

   
   

3. Click Remove.

   

   Operation Selection

   
   

4. Click Remove to proceed.

   

   Ready to Remove

   
   

5. Click Finish.

   

   Complete Uninstallation

   
   

Uninstalling through the Command Line

1. Open a command prompt with Administrator level privileges.

2. Run the following command:

   Command Syntax

   msiexec /x [msi_file] /l*v [log_file] [/quiet] [/passive]

   Required:

   Parameter	Description
   /x [msi_file]	The path of the Windows installer file used to install the Open iT Ingress.
   /l*v [log_file]	The path of the log file that contains the detailed uninstallation messages.

   Uninstalling through the Command Line: Required Parameters
   
   

   Optional:

   Parameter	Description
   /quiet	Run the command in silent mode, meaning no user interaction required.
   /passive	Run the command in unattended mode, showing only a progress bar

   Uninstalling through the Command Line: Optional Parameters
   
   
   note

   The installer will use the Windows Installer Interface if the process mode (/quiet or /passive) is unspecified.

   Example

   To uninstall openit_ingress_1_x64.msi, located at C:\Installers, in unattended mode with all logging information stored in an output log file at C:\uninstall.log:

   Example

   msiexec /x "C:\Installers\openit_ingress_1_x64.msi" /l*v "C:\uninstall.log" /passive
   note

   When using the passive mode, wait until the process bar dialog disappears.

   When using the quiet mode, verify that the uninstallation is complete by opening the Task Manager and checking in the Details tab if the msiexec process is still running.

Unix

Uninstalling through the Terminal

Open a terminal with root user privileges and run the following command:

Command Syntax

rpm -ev openit-ingress