Version Compatibility

Core Server version 10.2 requires the following versions of Ingress:

• 1.0.22 and later

Core Server version 10.2 is tested and verified to be compatible with the following versions of the Core Client:

• 9.17.650 and later
• 9.19.550 and later
• 10.1.140 and later

note

If you are managing clients using versions 9.19 and 10, please note that a new CPU calculation feature is enabled by default in version 10. This feature was also introduced in version 9.19.480, but is disabled by default in that version.

To ensure consistent CPU utilization values, please refer to the Configuring CPU Calculation section.

Operating System

Windows

Operating System	Version
Windows	10 11
Windows Server	2016 2019 2022

Supported Operating System

Visual C++ Redistributable Packages

Download and install Visual C++ Redistributable for Visual Studio 2015 for Open iT Windows installation.

Unix

Operating System	Version
Red Hat Enterprise Linux (RHEL)	7.x 8.x 9.x
CentOS	7.x 8.x Stream 9

Supported Operating System

Libraries

• system library libnsl.so.1
• libgomp
• chkconfig (for RHEL 9.x)
• libjpeg62 or libjpeg-turbo
• libX11 and libX11-dev

Dedicated User and Group

• Root-level access
• Dedicated User: openit-user
• Dedicated Group: openit-group

Synchronized System Clocks

Verifying the time synchronization of the Open iT Core Server and Client is essential to avoid data polling with bad timestamps, which can cause data integrity loss. It is also critical for multiple clients or triad situations, especially over more than one location. NTP (Network Time Protocol) utilities, such as xntpd, are essential for achieving synchronized system clocks.

note

Make sure that the host is reachable by other machines over the network.

Administrative Rights

The Open iT Core Server and Client installation requires Administrative Access Rights to the host machine for successful directory and file creation.

Open iT Software

1. Go to the Open iT Customer Portal.

2. When prompted, provide a valid email address. Click NEXT.

   

   Customer Portal Login

   If you do not have an account, click the Request for an account link at the bottom of the dialog.

   

   Customer Portal Account Request

   The link redirects to the Request Account dialog. Provide the required details, then click REQUEST. Please wait for our Sales Representatives to validate the request. Once validated, an email will be sent to the provided email address.

   

   Request Account

3. Once logged in, click Releases. This page shows the latest versions of the Open iT products.

   

   Releases

4. Click the Download button of the specific product, then select the appropriate installer file to download.

   warning

   It is recommended to install the current stable version for production purposes.

   

   Download Installer

   If you need a previous or specific version, click the Releases button of the desired product to see all the supported versions. Click the version number to be redirected to where you can download the installer.

   

   Previous Version

Open iT Software License

The setup program installs the Open iT software with a temporary license to run it immediately. Install a proper license key as soon as possible.

Send an email request to license@openit.com to obtain a proper license key.

Port Numbers Used by Open iT

The unified navigation for Open iT web interface uses port 443 for HTTPS and port 8080 for HTTP as the primary entry points.

Port Numbers Used by Open iT