Client

Windows

Uninstalling through the Control Panel

1. Open the Control Panel.

2. Under Programs, click Uninstall a program.

3. Right-click on Open iT CLIMS Client, then click Uninstall.

   

   Control Panel: Uninstall Option 1

   
   

   Alternatively, click on Open iT CLIMS Client, then click Uninstall from the header.

   

   Control Panel: Uninstall Option 2

   
   

4. Click Yes to proceed.

   

   Control Panel: Confirm Uninstallation

   
   

Uninstalling through the Windows Installer Interface

1. Double-click the installer file used to set up the software.

2. In the setup wizard, click Next.

   

   Welcome Screen

   
   

3. Click Remove.

   

   Operation Selection
   
   

4. Click Remove to proceed.

   

   Ready to Remove

   
   

5. Click Finish.

   

   Complete Uninstallation

   
   

Uninstalling through the Command Line

1. Open a command prompt with Administrator level privileges.

2. Run the following command:

   Command Syntax

   msiexec /x <path_to_installer> /l*v <path_to_logfile> [/quiet] [/passive]

   Parameter	Description
   /x	Use this parameter to specify uninstallation
   <path_to_installer>	Use this parameter to specify the path to the installer file
   /l*v	Use this parameter to turn on logging of all information, including verbose output
   <path_to_logfile>	Use this parameter to specify the path to the output log file
   /quiet	Use this optional parameter to run the process in silent mode, meaning no user interaction required
   /passive	Use this optional parameter to run the process in unattended mode, showing only a progress bar

   Command Parameters
   
   
   note

   The installer will use the Windows Installer Interface if the process mode (/quiet or /passive) is unspecified.

Example

To uninstall openit_9_18_150_clims_client_x64.msi, located at C:\Installers, in unattended mode with all logging information stored in an output log file at C:\uninstall.log:

Example

msiexec /x "C:\Installers\openit_9_18_150_clims_client_x64.msi" /l*v "C:\uninstall.log" /passive

note

When using the passive mode, wait until the process bar dialog disappears.

When using the quiet mode, verify that the uninstallation is complete by opening the Task Manager and checking in the Details tab if the msiexec process is still running.

Unix

Uninstalling through the Terminal

To uninstall the CLIMS Client software, open a terminal with root user privileges and run the following command:

rpm -e openit-clims-client

If there are errors regarding multiple packages with the same name, run the following command to check:

rpm -qa | grep openit-clims-client

Ensure that the list does not include any unintended applications. This is a known issue due to upgrading the software through the web interface. To proceed with the uninstallation, run the following command:

rpm -e openit-clims-client --allmatches

If the command above does not work, try this:

rpm -e openit-clims-client --noscripts