License Monitor Portal - No Data on Quick Links

Problem

Data may be unavailable when clicking quick links of a specific feature.

Resolution

Use any of the following suggestions to troubleshoot the issue.

Check the Status of the Databases

Follow these instructions to check the status of the SQL and OLAP databases:

1. Go to the Connections page under the Analysis Server Administration tab.

2. Check the connection string to see if it connects to the correct server and database.

3. Check the status of the SQL database and the Available Cubes. The available cubes should be successfully created and processed.

   

   Check Databases Status

   
   

4. If the description of the Available Cubes is Error and the status is No available cubes found. Please verify that the cubes in the database have been processed., properly process the SQL and OLAP databases.

Verify the Feature has Historical Data

Follow these instructions to verify that the feature being reported on has historical data:

1. Go to the Analysis Console page of the Analysis Server web interface.

2. Report on the Feature reported in the License Monitor Portal.

3. If the Feature is not available or no data is available, connect to the Core Server and regenerate the historical data.

Check for Web Browser Console Errors

Follow these instructions to check for errors in the web browser console:

1. Right-click anywhere inside the License Monitor Portal page, then choose Inspect.

   

   Inspect Web Browser

   
   

   The Developer Tools will appear.

2. Choose Console from the available tabs of the tool.

3. The Console will list web browser transactions, including errors.

   

   Check Web Browser Console Errors

   
   

4. Errors in the Console may sometimes be too technical. For immediate response, send the error details to support@openit.com.