Home (LMP) - No Data Available

Problem

You may encounter the following error when accessing the home page.

No data displayed in License Monitor Portal - Home

Resolution

Use any of the following suggestions to troubleshoot the issue.

Verify that the License Monitor Portal has Data

Follow these instructions to verify that the License Monitor Portal has data loaded:

Click the shortcut link of the License Monitor Portal panel located in the upper-right corner.

License Monitor Portal Shortcut

The page will be redirected to the License Monitor Portal page.
Verify that data is displayed.

License Monitor Portal
If no data is displayed, execute the command SyncLicenseStatus /reload using the Analysis Server console.
Command Syntax
```
OpeniT.Server.Etl.Console SyncLicenseStatus /reload
```

Check if License Status Data is Processed Successfully

Follow these instructions to check the status of the License Status processing:

Go to the Analysis Server Log directory, which is by default in C:\Program Files\OpeniT\Analysis Server\Log.
Open the OpeniT.Server.Etl.Console.log log file.

Look for the latest execution of the job SyncLicenseStatusLabelJob

Example
2022-12-05 19:31:08,005 +08:00 INFO SyncLicenseStatusLabelJob - Open iT Analysis
Server Version: 9.12.1 (6c4c0256)
2022-12-05 19:31:08,008 +08:00 INFO SyncLicenseStatusLabelJob - Job started.
Running as SVG\jdoe
2022-12-05 19:31:08,013 +08:00 INFO Config - License file is
valid. "core" valid until
2021-12-15 (374 days), "server_license" valid until 2021-12-15 (374 days),
"server_olapreports" valid until 2022-12-15 (9 days)
2022-12-05 19:31:08,014 +08:00 INFO SyncDataTypeJob - Open iT Analysis
Server Version: 9.12.1 (6c4c0256)
2022-12-05 19:31:08,016 +08:00 INFO SyncDataTypeJob - Job started.
Running as SVG\jdoe
2022-12-05 19:31:08,190 +08:00 INFO SyncDataTypeJob - Scanning core
server data type 999 from
\\desktop123win_storage\data-db-customer-001\license-status
2022-12-05 19:31:08,197 +08:00 INFO SyncDataTypeJob - Packet size: 32764.
Batch size: 30000
2022-12-05 19:31:08,206 +08:00 INFO SqlTableCreator - Table LicenseData
exists in the database.
2022-12-05 19:31:08,211 +08:00 INFO SqlTableCreator - Checking column
definitions for table LicenseData
2022-12-05 19:31:08,321 +08:00 INFO SyncDataTypeJob - Loading 0 files...
2022-12-05 19:31:08,328 +08:00 INFO SyncDataTypeJob - Loaded a total
of 0 records. Average
throughput for datatype 999: 0 records/min
2022-12-05 19:31:08,331 +08:00 INFO SyncDataTypeJob - Job done.
Duration 00.31s
2022-12-05 19:31:08,439 +08:00 INFO SyncLicenseStatusLabelJob - Finished running
procedure
ProcessLicenseData. Affected rows: 992.
2022-12-05 19:31:08,442 +08:00 INFO SyncLicenseStatusLabelJob - Job done.
Duration 00.43s

Verify that the job is successful and has loaded the data.
If errors occurred, try to execute the command SyncLicenseStatus /reload again. If errors persist, please send the log file to support@openit.com for a response.

Check if License Status Data is Available

Follow these instructions to check if the License Status data is available in the Core Server database:

Go to the Configuration page under the Analysis Server Administration tab.
Look for the configuration key Root.Etl.CoreDatabasePath.
Navigate to the value of the configuration key.

Check Core Server Database Path
Open the license-status folder and verify if a .gz file is available.

Check License Status File
If not available, check the Core Server to see why it is not generating license status data.

Check for Web Browser Console Errors

Follow these instructions to check for errors in the web browser console:

Right-click anywhere inside the Home page, then choose Inspect.

Inspect Web Browser

The Developer Tools will appear.
Choose Console from the available tabs of the tool.
The Console will list web browser transactions, including errors.
Errors in the Console may sometimes be too technical. For immediate response, send the error details to support@openit.com.

Check Web Browser Console Errors

Problem​

Resolution​

Verify that the License Monitor Portal has Data​

Check if License Status Data is Processed Successfully​

Check if License Status Data is Available​

Check for Web Browser Console Errors​